We’re a gratuity-free salon because our stylists are skilled professionals who charge what they need to do great work and live well—simple as that. If you loved your visit, leave a review or refer a friend. That’s the real magic.

We are by appointment only.

Our team has total flexibility in scheduling, with stylists available seven days a week. To view availability and book an appointment, please check out our online booking.

Customer Support Hours

Mon & Tues 9-5pm

Thurs & Fri 9-5pm

440-799-3876

If you need to cancel or reschedule your appointment, please provide at least 48 hours' notice. To secure your booking, we require a credit card on file and reserve the right to charge 100% of the service price for late cancellations (less than 48 hours' notice) or no-shows.

To cancel, please call, leave a message, or text us at 440-799-3876, or email info@willowroomsalon.com.

If you're feeling unwell, we encourage you to reschedule—no cancellation fee will apply for last-minute changes due to illness.

No-shows will be charged 100% of the missed session.

We rent parking spaces from Lakewood United Methodist, accessible from the lot behind our building via Brockley Rd. Street parking is also available in front of our building and along Brockley and Summit.

Masks aren’t required at Willow, but if you’re symptomatic, we kindly ask that you wear one to prevent the spread of germs.

If you’d like for your stylist to wear a mask during your session, just let them know—we’re happy to accommodate our request.

It’s important to us that you love your hair! Thorough consultations help us understand your goals, so feel free to share inspiration photos with your stylist. If you need an adjustment, we’re happy to explore options with you within one week of your initial session. Please reach out to the salon or your stylist directly.

We do not offer refunds, but we’re committed to working with you to ensure you’re happy with your hair.

New clients are required to schedule a consultation for color sessions to ensure proper timing and pricing is communicated before sessions.

Yes! Willow Room accepts Vagaro Pay Later, which allows guests to make 4 interest-free payments over 6 weeks time. You can sign up for pre-approval ahead of time in your Vagaro account. Questions? You can view more information here or reach out to info@willowroomsalon.com for assistance.

At this time Willow Room is not fully accessible, as our shampoo bowls and restroom are located up a small flight of stairs. However, we do have a portable shampoo bowl that can be transported to the stylists station during your session.

We know appointments can be long, and sometimes you need a little entertainment to pass the time. To help keep our shared space calm and comfortable for everyone, we ask that clients bring earbuds if they plan to watch or listen to anything during their session. Thanks for helping us keep the vibes good for all!

You can purchase a gift card: HERE